Terms of Service
These terms cover how we work together when you use this website, book a consultation, or hire KW Tech Services for project work. Plain language first; if anything is unclear, ask before we start.
Last updated: 19 September 2026
Who we are
KW Tech Services (“we”, “us”) provides technology consulting and related services for homes and small businesses in the Kitchener–Waterloo–Cambridge area, and remotely where agreed. Contact: info@kwtechsupport.ca · +1 (382) 882-3152.
Using this website
You may browse this site for information about our services. Don’t misuse the site (for example by attempting to break security, scrape aggressively, or overload systems). Content here is for general information and may change without notice.
Free check-ups and proposals
A free 30-minute phone check-up is a conversation to understand your needs. It is not a commitment to buy, and it is not on-site repair work unless we explicitly agree otherwise. Paid work starts only after a written proposal or statement of work that you accept, with scope, timeline, and pricing.
Scope, changes, and timelines
We deliver what is written in the agreed scope. Changes or additions may need a revised quote and schedule. Timelines are estimates based on timely access to accounts, content, feedback, and approvals from you.
Fees and payment
Prices are in Canadian dollars unless stated otherwise, and may be before applicable tax. Payment terms are as stated in your proposal or invoice. Hosting, domains, software licences, API usage, and third-party fees are usually separate unless a proposal says they are included.
AI and automation work
Where we implement AI assistants or automation, we design for human review where it matters. Outputs can be incomplete or incorrect. You remain responsible for reviewing customer-facing messages, decisions, and actions before they go live, unless we agree in writing to a different operating model.
Your materials and accounts
You confirm you have the rights to content, logos, data, and account access you provide. You grant us permission to use those materials as needed to deliver the agreed work. We don’t claim ownership of your brand or customer data.
Confidentiality
We treat non-public business information you share for a project as confidential and use it only to deliver the work, except where disclosure is required by law or you give permission.
Warranties and limitation of liability
We provide services with reasonable care and skill. Except where the law does not allow limits, we are not liable for indirect or consequential losses (such as lost profits or data), and our total liability for a given engagement is limited to the fees you paid us for that engagement in the three months before the claim. Nothing here limits liability for fraud, death or personal injury caused by negligence, or other liability that cannot be limited under Ontario law.
Third-party tools
Projects often rely on Hostinger, Google, Microsoft, CRM tools, booking providers, and similar services. Their terms and availability apply; we are not responsible for outages or policy changes by those providers.
Ending work
Either of us may pause or end ongoing work as set out in the proposal. You remain responsible for fees for work already performed and non-refundable third-party costs already incurred.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Courts in Ontario have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.
Updates
We may update these terms from time to time. The “Last updated” date above will change when we do. Continued use of the site after an update means you accept the revised terms for website use; active project work continues under the proposal you already accepted unless we agree otherwise in writing.
Questions
Email info@kwtechsupport.ca or call +1 (382) 882-3152.